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Cash and contrition: what is a fair price for flight disruption? – The Independent
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The Independent

Cash and contrition: what is a fair price for flight disruption?
The Independent
The airline confirmed to me that Mr and Mrs Swann had been incorrectly denied travel. Qantas refunded the cost of their new ticket. And it offered compensation for the stress, upset and lost holiday. Now, if the incident had happened at an EU airport ...

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